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Practice & Patient Responsibilities

Practice Responsibilities

  To promote good health through a well informed team.

  To guarantee confidentiality.

  To provide individual care appropriate to each

      patient’s needs.

  To continually improve our skills and services through     

      education and training.

Our responsibilities to you

  You will be treated as a partner in the care and attention you receive. You will be treated as an individual and be given courtesy and respect at all times. Following discussion with you, you will receive the most appropriate care and advice given by suitably qualified people. No care or treatment will be given without your informed consent. We will give you full information about the services we offer. People involved in your care will give their names and ensure that you know how to contact them.

  Our aim is to offer the best possible treatment and advice. It is important for you to understand all the information given to you. Please ask questions if you are unsure about anything. Patients who are too ill or infirm to come to the surgery will be visited at home.

  If you need urgent treatment you will be seen the same day. We will provide a chaperone for examinations if you wish. We will issue routine prescriptions within two full working days. We will keep your information confidential. We will tell you if you are going to wait longer than thirty minutes after your appointment time.

  We will try and help with any special needs you have. Wherever possible we will give you one working days notice of any cancelled surgery or clinic.

Patient Responsibilities

Help us to help you.

  Please tell us if you change your name, address or telephone number.

  Please try to follow the advice we give you.

  Please treat the doctor and practice staff with courtesy and do not abuse the practice premises.

  Please attend your appointment on time and cancel if you cannot attend.

  Please do not ask the doctor to treat other family members when you have only made an appointment for one person

  When you come to the surgery for an appointment, please report to reception.

  Please telephone for results after 2.30pm.

  Please ask for home visits by the doctor only when the person is too ill or too infirm to attend the surgery.

  Please contact the doctor out of normal surgery hours only when it is genuinely urgent and the matter cannot possibly wait to be dealt with by your doctor at the next available routine surgery.

  Please do not attend the casualty department at the hospital if the problem can be dealt with by us at the surgery.

  Please praise us when we do something well.

  Please report to us any concerns you may have regarding cleaning or maintenance of the building.


Patients may be removed immediately in exceptional circumstances. You will be informed of the reason for your removal. Examples include:

  Assault committed against any member of the practice team.

  Extreme rudeness.

  Malicious accusations against staff.

  Demanding doctors or staff to act fraudulently.

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